Receptionist: Physician Services

Full Time, Part Time
Iron Mountain, MI
Marshfield Medical Center-Dickinson
Admin & Office, Customer Service, Healthcare

Marshfield Medical Center-Dickinson

The Marshfield Medical Center-Dickinson seeks both a full-time and a part-time Receptionist to join their Physician Services team in Iron Mountain, Michigan.

This position is responsible for providing exceptional care to patients while in a medical office setting. The ideal candidate is warm, welcoming, and able to accommodate patients, visitors, and physician staff by maintaining schedules and adjusting schedules as needed.


  • Welcome patients and visitors to the clinic in-person or on the telephone, asks appropriate questions to determine purpose of call/visit, and direct call/visitor to the appropriate staff.
  • Maintains effective and professional communication with hospital staff, patients and visitors at all times while being mindful of age-appropriate care in each situation.
  • Complete prompt and accurate registration for patients upon arrival, collect payments at the time of service, and assure provider-based billing requirements are met.
  • Obtains insurance pre-authorizations and benefits as needed; completes insurance verifications.
  • Schedule, confirm, cancel and/or reschedule appointments; complete charts for upcoming patient visits.
  • Utilize computers and electronic medical record systems to accurately record patient data.
  • Flexibility to float to other hospital clinics as needed or as assigned.


  • $14.28 – $17.88 per hour starting pay based on experience.
  • Health, dental and vision insurance; prescription drug coverage.
  • Short & long-term disability, and life insurance.
  • Flex spending account for uncovered medical and/or daycare expenses.
  • 401(k)/Roth 401(k) retirement plan with employer contribution (3% of annual wage first year; second year—Marshfield will match your contribution up to 4%).
  • Paid time off (sick, vacation).
  • If you work 30+ hours per week (or 60+ hours in a two week pay period), you qualify for full-time benefits. Part-time positions earn benefits if working 16+ hours per week (or 32+ hours in a two week pay period).
  • Part-time position: Shifts are 7:30am-3:30pm, 8am-4pm, 9:30am–5:30pm, or as assigned, and includes participating in a rotating weekend schedule.
  • Full-time position: Shifts are 8am-4pm, 8:30am–4:30pm, 9am-5pm, or as assigned. No weekends.


  • High school diploma or equivalent, required.
  • Previous experience working in a medical office or healthcare admissions with electronic medical records preferred.
  • Training in medical terminology or healthcare business preferred.
  • Preference given to candidates with electronic medical record experience such as scanning, indexing, and checking patients in and out.
  • Proficiency with computers and word processing with ability to record accurate data.
  • Professional appearance and positive attitude.
  • Flexible disposition able to work in a fast-paced environment and adjust to changing priorities.
  • Exceptional customer service skills with a demeanor that ensures trust, competence and compassion amongst patients, visitors and team members.
  • Ability to successfully pass a pre-hire drug screening and background check.

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