Northern Mutual Insurance Company seeks a full-time Customer Service Representative to join their team in Hancock, Michigan.

This is an excellent entry-level opportunity for someone who enjoys helping people, staying organized, and keeping things running smoothly. You’ll be one of the first people customers speak with, while also supporting our team with billing, payments, mail, and everyday office tasks. Previous insurance experience is helpful, but not required. We’re happy to train someone who has a strong work ethic, a friendly personality, and a willingness to learn.

WHAT WE OFFER.

• $17.50 per hour starting pay.
• Health, dental, and vison insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Opportunity to advance your position and pay in the company.
• Full-time position offering four days from 8:00am–4:30pm and one day from 8:00am–12:00pm. You choose your half-day.

WHAT YOUR DAY LOOKS LIKE.

• Answer and direct incoming calls using a multi-line phone system.
• Monitor voicemail messages and make sure they reach the appropriate team members.
• Send invoices, payment reminders, and other notices to policyholders.
• Accept and process customer payments over the phone.
• Handle incoming, outgoing, and returned mail, including daily trips to the post office.
• Run month-end reports and distribute them to the appropriate agencies.
• Provide backup support to the billing department, including applying payments and sending notices.
• Prepare and distribute birthday, holiday, and thank-you cards.
• Assist other departments with general office and administrative tasks as needed.

WHAT WE ARE LOOKING FOR.

• 18 years of age or older.
• A friendly, helpful personality with strong communication and customer service skills.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to comfortably answer and manage calls using a multi-line telephone system.
• Strong organizational skills with the ability to handle multiple tasks, stay on top of details, and work accurately.
• Willingness to learn new tasks and help wherever needed.
• Previous insurance experience or knowledge of personal lines underwriting is helpful, but not required.
• Ability to perform general office tasks (filing, copying), lift heavy objects and load paper bins.

ARE YOU READY to bring your skills to a role that matters? Apply today at northernmutual.hirescore.com