Account Manager-Personal Insurance Lines

Full Time
Hancock, MI
Tervo Agency
Admin & Office, Customer Service

Tervo Agency

The Tervo Agency has an immediate opening for an Account Manager to join their Personal Insurance Lines Team in-office in Hancock, Michigan.

At the Tervo Agency, we pride ourselves on delivering personalized insurance solutions and exceptional customer service. We strive to protect what matters most to our clients, offering peace of mind and security in an ever-changing world. We are a team of dedicated professionals who are committed to making a positive impact every day. If you’re looking for a rewarding career path in a supportive environment that values your talents and offers room for growth, this could be the perfect opportunity for you.


  • Competitive Starting Wage. $35,000 – $50,000 annual starting pay.
  • Paid time off and paid holidays.
  • Future Planning. Retirement plan with 5% company contribution.
  • Let Us Help. Relocation assistance, if needed.
  • Great Work Culture. Fun and fast-paced work environment.
  • Career Development. If you don’t already have your licensure in the insurance industry, we will support and pay for you to obtain this license.


  • Manage a portfolio of personal lines insurance accounts, providing guidance and support to clients with their insurance needs.
  • Collaborate with insurance carriers to ensure clients receive the best coverage options tailored to their needs.
  • Assist clients with policy inquiries, claims processing, and policy adjustments, delivering prompt and efficient service.
  • Grow strong relationships with clients, earning their trust and loyalty through attentive communication and proactive assistance.
  • Stay informed about industry trends, regulatory changes, and insurance products to effectively advise clients and address their concerns.


  • Professionalism with a customer-focused approach that is helpful and able to communicate with a variety of people by phone, email, and in-person.
  • Minimum of 2 years of experience in the insurance industry required (ex: agent, adjuster, underwriter, billing specialist, claims, customer service, sales, administrative assistant).
  • Licensure in Michigan Property & Casualty, or willingness to obtain license if hired.
  • Knowledge of personal lines insurance products preferred.
  • Strong computer skills (internet, Microsoft Word, Excel, Outlook, and Calendar).
  • Ability to handle multiple tasks simultaneously, remain organized, and meet deadlines.

SOUND LIKE YOU? Take the next step and apply online at


The Tervo Agency is an independent insurance agency that has been in business since 1864 representing multiple insurance companies and a broad range of insurance products.

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