Billing Specialist

Full Time
Hancock, MI
Northern Mutual Insurance Company
Accounting & Finance, Admin & Office, Customer Service

Northern Mutual Insurance Company

Northern Mutual Insurance Company seeks a full-time Billing Specialist to join their team in Hancock, Michigan.

This is an excellent opportunity for someone motivated who wants to work in an office environment learning about the insurance industry. This position will enter and prepare daily cash deposits, complete daily reconciliations, process policy credits, invoices and cancellations. Previous experience working in an insurance office helpful, but not required. We will train someone who has a great work ethic and wants to learn more about our company.


  • $16.50 or more per hour based on experience.
  • Health insurance; long-term disability insurance.
  • 401(k) retirement plan.
  • Paid vacation and paid sick time.
  • Opportunity to advance your position and pay in the company.
  • Full-time Monday-Friday position generally working 8:00am – 4:30pm.


  • Process policy payments daily and prepare cash deposit.
  • Generate credits and send to applicants and/or agents.
  • Process billing notices, cancellations, and mortgage change requests.
  • Answer questions about billing.
  • Process policy pay plan changes and policy reinstatements.
  • Make Electronic Fund Transfer (EFT) changes.
  • Mail auto cancellations, finals and non-renewals.
  • Support and backup accounting functions as needed.


  • 18 years of age or older.
  • Strong computer skills including Microsoft Word, Excel and Outlook.
  • Accounting experience with QuickBooks or other accounting software experience is helpful, but not required. We will provide training for someone with a great personality, exceptional customer service skills, and who is detailed and accurate in their work.
  • A pleasant personality that is helpful and able to communicate with a variety of people by phone, email and in-person.
  • Strong problem solving and analytical skills.
  • Ability to handle multiple tasks simultaneously, remain organized, and meet deadlines.
  • Ability to lift up to 50 pounds and load paper bins on printers and copiers.

SOUND LIKE YOU? Take the next step and apply online at

Northern Mutual Insurance Company has provided home and auto insurance protection to Michigan policyholders since 1889. Learn more about the company at

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