UPPCO seeks Contact Center Representatives to join their team in Ishpeming, Michigan. The successful candidates for this position will be responsible for the efficient handling of a high volume of calls regarding residential and commercial billing and collections.

WHAT YOU WILL DO.

• Handle inbound/outbound customer contacts by phone, email, mail, fax, or web chat.
• Process residential and small commercial billing in an accurate and timely manner.
• Perform credit and collection activity on residential and small commercial accounts including calling and scheduling of disconnection activity.
• Participate in the on-call/stand-by rotation, including carrying electronic devices enabling connectivity, and respond to callouts related to customer power outages in a business that operates 24 hours a day, 7 days a week, 365 days a year.

WHAT WE OFFER.

• $25.23 per hour.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with up to a 5% company match.
• Additional insurances at no cost to you: short and long-term disability, medical emergency transport, basic life, accidental death & dismemberment, and employee assistance.
• Generous paid time off and nine paid holidays.
• Monday-Friday workweek during training is typically 9am-5pm. Shifts are then assigned by seniority after training is completed. Shifts are scheduled Monday-Friday between 6am-9pm. Seniority shift bidding takes place every six months.

WHAT WE ARE LOOKING FOR.

• Associate degree or higher in Business, Communications, or a related field preferred.
• 2 or more years’ experience working in customer service required; experience with contact center/call center operations, a bonus.
• Experience with billing or collection processes preferred.
• Familiarity/experience with utility processes, tariffs and regulations preferred.
• Ability to demonstrate proficiency with computers and Microsoft Office (Word, Excel) required.
• Professional, calm and positive nature that works well in a variety of customer contact settings.
• Strong written and verbal communication skills required.
• Adaptability to changing priorities and flexibility are a must.
• Excellent time management and organization skills.
• A motivated and self-directed disposition that works well with little direct supervision.
• Must reside within 30 minutes normal drive time of UPPCO’s Ishpeming, Michigan Contact Center.
• Must reside in an area with reliable cell service to ensure both a cell phone and MiFi device function properly during assigned stand-by periods.

SOUND LIKE YOU? Take the next step and apply online at uppco.hirescore.com