Customer Service Representative

Full Time
Mount Pleasant, MI
Winn Telecom
Customer Service

Winn Telecom

Winn Telecom is seeking a full-time Customer Service Representative to join their team in Mount Pleasant, MI. As a Customer Service Representative, you will become a vital part of a winning team. We focus on giving our customers the best service, personal touch and keeping them connected to the world!


  • Assist customers in-person and over the phone with questions regarding their account.
  • Provide exceptional customer service to current and prospective customers.
  • Educate customers on current and new company products and promotions.
  • Offer solutions and alternative options to customer complaints, escalate when needed.
  • Build strong relationships with key customers.
  • Work with various departments to support and launch processes and procedures.
  • Attend after-hours business functions for Chamber and community events.

COMPENSATION: Winn Telecom puts great value in the Customer Service Representative position by offering a starting wage of $15 per hour. After 90 days, there is the opportunity for a $1 per hour raise if the employee has demonstrated proficiency in job duties.

BENEFITS: Winn Telecom offers excellent benefits including a 401(k) retirement plan with company contribution, insurance including health, dental, vision, and life, paid holidays, and paid time off.

SCHEDULE: This is a full-time position working 8:00 am – 5:00 pm Monday – Friday. Occasional work outside of business hours may be required for events.


  • High school diploma required.
  • 3+ years of customer service experience required.
  • Excellent communication skills.
  • Working knowledge of Microsoft Office Suite (Word, Excel, etc.).
  • Experience working in the telecommunications industry a plus.
  • Ability to work independently and as a part of a team.
  • Strong active listening and organizational skills.
  • Must be able to meet personal and team goals and call quotas.


ABOUT. Winn Telecom has spent the last twenty years bringing world-class technology, services, and customer service to organizations locally, nationally, and internationally. We work with companies of all sizes in all industries, and have become well-known amongst small businesses, government, and education f

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