I.T. Support Specialist

Full Time
Ishpeming, MI
Upper Peninsula Power Company (UPPCO)
Business Operations, Computer & IT, Energy & Mining

Upper Peninsula Power Company (UPPCO)

UPPCO seeks an I.T. Support Specialist to join their team in Ishpeming, Michigan. This position offers applicants an occasional hybrid remote work schedule after initial 90-day onboarding and job orientation.

This position supports UPPCO technology (desktops, laptops, printers/copiers, security cameras, radios, phone lines and phone systems) hands-on and remotely, uses a helpdesk ticketing system, and installs, configures, maintains, and optimizes hardware and software while ensuring minimal downtime.

COMPENSATION/BENEFITS. Starting salary of $48,693 – $64,924 annually based on your knowledge and experience. In addition, UPPCO places great value in its team by offering a rich benefit and relocation package.

WHAT YOU WILL DO.

  • Deploy/maintain PCs, laptops, telephones, mobile devices, printers, scanners, conference room projectors, TVs, multi-function devices and other peripherals.
  • Maintain security for UPPCO desktops and laptops by keeping operating system software at current release and patch levels while providing maximum availability.
  • Support UPPCO mobile devices (cell phones, iPad) and applications including Office 365 on employee-owned devices.
  • Install various third-party applications on desktops/laptops; troubleshoots software issues.
  • Terminate, label and test all cabling to EIA/TIA Standards; document results.
  • Repair and troubleshoot issues for company owned radios and radio towers.
  • Monitor, answer requests, and dispatch work tickets for the I.T. Helpdesk.
  • Receive and inventory I.T. hardware and parts.
  • Creates documentation for I.T. processes and user applications for various knowledge bases.
  • Respond to emergency calls; troubleshoots/repairs network problems in a timely manner.

MINIMUM and PREFERRED QUALIFICATIONS.

  • Bachelor’s degree in Computer Science, Information Technology or a related field, or equivalent combination of education and/or experience in an I.T. position.
  • CompTIA A+ Certification a bonus.
  • Experience in a Helpdesk environment preferred.
  • Experience supporting desktop computers, laptops, network printers/copiers and VOIP preferred.
  • Experience terminating network cabling and testing to EIA/TIA standards preferred.
  • Advanced working knowledge of Microsoft Office 365 software and Windows 10.
  • Ability to manage a diverse workload, prioritize tasks, and remain organized.
  • Effective communication skills with the ability to present ideas in a user-friendly manner.
  • Solid research, analytical and problem-solving skills relative to a wide range of computer issues.
  • Ability to absorb and retain information quickly.
  • Ability to participate in after-hours support and the IT on-call rotation.
  • Possess a valid driver’s license and the ability to travel frequently (up to 40%) to UPPCO owned service centers/facilities.
  • Must reside within a 30-minute commute, under normal driving conditions, of the Ishpeming office.

SOUND LIKE YOU? Take the next step and apply online at uppco.hirescore.com

To apply for this job please visit app.keysurvey.com.

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