Recipient Rights Manager/Customer Service Coordinator: $5,000 sign-on bonus

Full Time
Houghton, MI
Copper Country Mental Health
Admin & Office, Healthcare, Management, Personal Care & Services, Social Services & Nonprofit

Copper Country Mental Health

Does advocating for the rights of others drive you? Are you a skilled communicator with a keen eye for detail, a knack for problem-solving, and believe in delivering top-notch customer service? If so, Copper Country Mental Health Services is hiring a Recipient Rights Manager/Customer Service Coordinator in Houghton, Michigan which may be a perfect fit for you.

As the Recipient Rights Manager/Customer Service Coordinator, you’ll play a pivotal role in managing the operations of our Recipient Rights/Customer Service Department. Your primary mission? To enhance the relationship between our agency and the individuals we serve by providing exceptional customer service, safeguarding their rights, and ensuring their voices are heard.


  • Provide excellent customer service to individuals receiving services, fostering trust and rapport.
  • Safeguard the rights of individuals served, investigating any allegations of rights violations with diligence and sensitivity.
  • Conduct training sessions for staff, individuals served, and other stakeholders on recipient rights, empowering them with knowledge and understanding.
  • Perform site monitoring to ensure compliance and quality of care.
  • Offer consultation and technical assistance to staff, promoting best practices in recipient rights.
  • Serve, participate, and contribute to various committees within the Agency and the U.P. region.
  • Act as the Agency’s Privacy Officer, upholding confidentiality standards with integrity.
  • Some travel will be required to fulfill job duties effectively.
  • Report to the Executive Director.


  • $57,400 – $69,056 annual starting pay based on education and experience.
  • PLUS $5,000 sign-on bonus.
  • Medical, dental, vision, disability, and life insurance; paid time off.
  • Retirement and deferred compensation plans.
  • Full-time Monday – Friday position generally working 8am – 5pm.


  • Bachelor’s degree from a relevant field of study (psychology, social work, counseling, human services, etc.), or an equivalent combination of education and experience allowing you to be successful in this position is required.
  • Ability to work independently, demonstrating initiative and accountability.
  • Exceptional interpersonal and communication skills, with the ability to connect with diverse individuals and resolve conflicts effectively.
  • Detail-oriented and analytical mindset, capable of handling complex situations effectively.
  • Organizational skills to manage multiple responsibilities and deadlines efficiently.
  • A valid driver’s license is required as this position may have occasional travel in the local area.
  • Ability to successfully pass a background screening.

SOUND LIKE YOU? Take the next step and apply online at

Copper Country Mental Health Services is a respected and forward-thinking community mental health center serving four counties—Baraga, Houghton, Keweenaw and Ontonagon. CCMH is committed to providing high-quality care and support to individuals and families in need, and we’re looking for talented individuals like you to help us fulfill our mission. CCMH is an equal opportunity employer.

To apply for this job please visit