Office Assistant

Full Time
Hancock, MI
A+ Pest Management
Admin & Office, Business Operations, Customer Service

A+ Pest Management

A+ Pest Management, a locally owned and operated pest extermination service, seeks a full-time Office Assistant to join their team in Hancock, Michigan.

This position is ideal for someone who excels at customer service. The Office Assistant performs various office tasks and provides support to customers through collaboration with internal operations to ensure a positive customer experience. Do you enjoy talking to customers on the phone? If so, we want to hear from you!


  • $16 – $18 per hour starting wage based on the experience and energy you bring to the team.
  • Health insurance.
  • Paid time off and paid holidays.
  • Full-time position generally working Monday–Friday 8am–5pm; some schedule flexibility is available.


  • Serve as receptionist by providing professional phone, email, and text support to clients and staff.
  • Assist customers with questions, determine needs, explain technical matters.
  • Administrative and clerical tasks such as data entry, recordkeeping, typing, filing, processing work orders and customer quotes, collecting fees and payments, and providing receipts for payments.
  • Account set-up and scheduling services.
  • Collaborate with all levels of operations to ensure efficient and prioritized workflow.


  • Minimum of 1-year experience working in a professional or business office delivering exceptional customer service.
  • A professional manner, positive attitude, and excellent verbal and written communication skills.
  • Exceptional phone skills with the ability to speak clearly, project a pleasant tone, and handle client requests, concerns, or complaints to satisfaction.
  • Strong computer skills with proficiency in Microsoft Word, Excel and Outlook required.
  • A person who pays attention to detail and accuracy.
  • Familiarity with the Upper Peninsula of Michigan; general idea of areas, cities and towns required.
  • Ability to complete general office tasks (greet customers/staff, schedule appointments, type correspondence with accuracy, proofread, filing, copying, printing, organizing, ensure office is neat, stocked, and ready for each day, etc.).
  • Ability to work well individually and as a team member.
  • Ability to prioritize while working in a fast-paced environment.
  • A person who is timely and reliable.

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