Operations Manager

Full Time
Marquette, MI
Functional Behavior Services
Admin & Office, Business Operations, Customer Service, Management

Functional Behavior Services

Functional Behavior Services (FBS), a locally owned provider of behavioral and mental health services, seeks an experienced and professional Operations Manager to join their team in Marquette, Michigan.

This unique position requires a candidate with a diverse skillset to oversee billing operations, manage human resources functions, and ensure the smooth functioning of our office. The successful candidate will be a proactive and detail-oriented individual capable of handling multiple responsibilities. If that sounds like you, we want to connect!


  • $20.00 – $25.00 per hour starting pay based on skills and experience.
  • Annual opportunities for wage increases based upon your contributions and longevity with company.
  • Medical, dental, and vision insurance; prescription drug coverage.
  • Retirement plan.
  • Paid vacation time and paid holidays. We are closed for all major holidays, offer a long weekend for the 4th of July, and closed the week of Christmas through New Years to allow our staff adequate time to enjoy a well-deserved break.
  • A team that supports and inspires each other while making a positive impact on the lives of others.


Billing Supervisor.

  • Oversee the billing process, ensuring accuracy and timeliness of invoices.
  • Collaborate with internal teams to gather necessary information for billing purposes.
  • Address billing inquiries and discrepancies with clients and customers.
  • Generate regular reports on billing performance and key metrics.

Human Resource Specialist.

  • Manage the recruitment and onboarding process for new hires.
  • Administer employee benefits programs and provide support in resolving HR-related issues.
  • Ensure compliance with employment laws and company policies.
  • Maintain employee records and facilitate performance reviews.

Office Manager.

  • Oversee day-to-day office operations and ensure a productive and welcoming work environment.
  • Supervise administrative staff and delegate tasks to support efficient workflow.
  • Manage office supplies, equipment, and facilities.
  • Coordinate and schedule meetings, appointments, and travel arrangements.

Cross-Functional Collaboration.

  • Collaborate with management to ensure seamless communication and coordination.
  • Serve as a point of contact for employees regarding HR and office-related matters.
  • Participate in strategic planning and contribute to process improvements.


  • 3 or more years’ experience in a billing, HR, and office management role preferred. Experience working in a medical or therapeutic professional office a bonus.
  • Degree, certification, or training in Business Administration, Human Resources, or a related field a bonus.
  • A professional manner at all times with excellent verbal and written communication skills.
  • Strong understanding of billing processes, HR practices, and office administration.
  • Strong computer/office software experience (Microsoft Word & Excel, HRIS software) required.
  • Ability to perform data entry, invoicing, and billing tasks using computerized systems.
  • Ability to prioritize, work on multiple tasks simultaneously, and meet deadlines.
  • Through your interactions, you instill confidence, trust and discretion with our clients and staff.
  • The successful applicant must be able to pass a federal and state background screening.

SOUND LIKE YOU? Take the next step and apply online at fbs.hirescore.com

Functional Behavior Services provides behavioral and mental health services to children, adolescents, adults, families, and agencies in the Upper Peninsula of Michigan. FBS provides individuals of all abilities with everyday strategies to increase their quality of life, utilizing evidence based behavioral principles and strategies.

To apply for this job please visit app.keysurvey.com.