Inside Sales Support Associate

Full Time
Gladstone, MI
VanAire, Inc.
Admin & Office, Customer Service, Manufacturing & Warehouse, Sales & Retail

VanAire, Inc.

VanAire, a military friendly employer, seeks a full-time Inside Sales Support Associate to join their team in Gladstone, Michigan.

This onsite position works with the Engineered Valve Automation Hardware (EVAH) Sales Team, Cell Leaders, and Shipping Department to ensure customer expectations are met or exceeded.


  • Commitment to exceeding customer expectations by continually providing information with a great sense of urgency.
  • Assist EVAH Sales team by gathering information for customers and processing tasks such as: closing quotes, order entry, order status, order expediting, and order changes through ERP and CRM systems.
  • Enter new customers in ERP and CRM systems.
  • Process purchase orders, work orders, and customer service claim orders through our computerized system.
  • Act as a liaison between production and sales by participating in daily production communications and contributing necessary information.
  • Respond to customer’s inquiries through email, phone or face to face visits as needed.
  • Keep supervisor informed of outstanding and emerging customer issues.
  • Answers phones and in person inquiries if the receptionist is unavailable.

COMPENSATION/BENEFITS. Starting wage of $15.00 – $17.00 per hour based on your knowledge and experience, in addition to company paid medical insurance, a Health Savings Account, retirement plan, paid vacation, paid holidays, paid personal days, wellness activities, tuition reimbursement programs, and bi-annual profit sharing. No travel.

SCHEDULE. This is a full-time, Monday-Friday position working 8:30am – 5:00pm.


  • High school diploma or GED required.
  • 2 years’ experience in inside sales, sales support, or a directly related position preferred.
  • Computer proficiency required as you will use MS Office software (Word, Excel, Outlook) and other in-house computerized database systems.
  • Strong written and verbal communication skills.
  • An exceptional work ethic and can be described as positive, organized, resourceful, and a self-starter.

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