Automotive Service Advisor

Full Time
Houghton, MI
Keweenaw Chevrolet Buick GMC
Customer Service, Installation, Maintenance & Repair, Sales & Retail

Keweenaw Chevrolet Buick GMC

Keweenaw Chevrolet Buick GMC, a full-service new and used car, truck and SUV dealer, seeks a full-time Automotive Service Advisor to join their team in Houghton, Michigan.

This position acts as the liaison between customers and the auto technicians who work on their vehicle. You will greet customers, listen to their needs, and schedule appointments as needed. This may also include setting up loaner cars and verifying insurance before maintenance is scheduled. When taking your vehicle in for a repair, the Service Advisor is often the first person you will come in contact with. If you enjoy solving problems and engaging with people, don’t miss this opportunity to join a company that always puts the customer first.

WHAT WE OFFER.

  • Compensation plan averaging $50,000 – $70,000 annually (base + commission).
  • Sales commission bonuses (unlimited earning potential, paid quarterly).
  • Health, dental, vision and life insurance.
  • Health savings account.
  • 401(k) retirement plan with employer contribution.
  • Paid time off (vacation, sick days) and paid holidays.
  • Ample paid training.
  • Full-time position working Monday-Friday 8am–4:30pm.

WHAT YOU WILL DO.

  • Meet and greet customers; schedule appointments as needed.
  • Work with customer and technician to identify required maintenance utilizing historical service data.
  • Advise customers on necessary/suggested services and any advertised specials.
  • Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
  • Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided.
  • Determine progress of repair/service orders and inform customer accordingly.
  • Address customer’s questions and concerns promptly and professionally.
  • Once repaired, ensure customer vehicle is clean and that all items identified for service and repair have been completed.
  • Review results of customer satisfaction surveys with service manager.
  • Establish long-term positive relationships with customers.
  • Meet the dealership’s standards for repair/order production.

WHAT WE ARE LOOKING FOR.

  • 18 years of age or older.
  • Valid driver’s license.
  • Experience as a Service Advisor, automotive mechanic, or similar vehicle maintenance experience is required.
  • Prior dealership experience is preferred.
  • You are reliable, honest, pay attention to details and take pride in your work.
  • You are a flexible, adaptable team player.

SOUND LIKE YOU? Take the next step and apply online at keweenawcars.hirescore.com

To apply for this job please visit app.keysurvey.com.