Customer Service Representative (remote or in-office Duluth, MN)

Full Time, Hybrid Remote, Remote
TSM Solutions
Construction, Customer Service

TSM Solutions

TSM Solutions, a provider of full-spectrum customer service support to small businesses in the construction industry, is hiring a full-time Customer Service Representative to join their team in your choice of in-office or hybrid remotely in Duluth, Minnesota, or working 100% remotely from anywhere in the United States.

Does helping others and delivering outstanding customer experiences bring you joy? Do you thrive in a fast-paced environment where your communication skills can shine? If so, you may be a perfect fit for this position.

As a Customer Service Representative, you’ll be the friendly voice our small business customers rely on. Your primary responsibility will be to provide exceptional service by answering calls and inquiries efficiently, resolving issues, and ensuring our clients customers feel valued, taken care of, and supported. Whether you choose to work remotely or join us in our Duluth office, you’ll be an integral part of our success.


  • Competitive Pay. We offer a starting wage of $20.00 – $25.00 per hour based on your experience.
  • Flexible Work Options. Choose between working remotely or joining us in our beautiful Duluth, MN office.
  • Supportive Team Environment. Be part of a fun, flexible work team that values collaboration, and respect. Add in leadership mentoring and support, and you may just have the perfect career choice.
  • Monday-Friday schedule; no weekends. Work hours if located in Eastern Time Zone: 7am-3:30pm; Central Time Zone: 8:30am-5pm; Mountain Time Zone: 7:30am-4pm; Pacific Time Zone: 8:30am-5pm.


  • Answer and respond to customer inquiries via phone, email, and chat in a prompt, helpful and professional manner.
  • Schedule services efficiently for our clients which include businesses within the construction industry.
  • Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
  • Maintain accurate customer records and document all interactions.
  • Collaborate with other team members to improve customer service processes and experiences.
  • Stay informed about our clients’ products and services to provide accurate information to customers.


  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-focused attitude.
  • Experience in customer service or a related field, with a preference for those familiar with scheduling services in the construction industry.
  • Ability to manage multiple tasks and prioritize effectively.
  • Comfortable using various computer systems and software.
  • A high school diploma or equivalent is required; additional education or training is a plus.
  • Must enjoy providing exceptional customer experiences.
  • Successful applicants may be required to undergo a thorough background check and drug test.

SOUND LIKE YOU? Take the next step and apply online at


TSM Solutions delivers comprehensive customer service support to small businesses in the construction industry. Our dedicated advisors greet your clients when they call, ensuring a positive start to their experience every time. We handle scheduling for customer service appointments, onsite consultations, and other meetings. After you complete a service or project, our advisors reach out to your clients to ensure they are fully satisfied. We gather feedback, encourage Google reviews, and help generate future referrals. With TSM Solutions, clients receive exceptional service from start to finish.

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